Refund and Returns Policy
Effective Date: December 31, 2024
1. Introduction
At FireHato, we want you to be fully satisfied with your purchase. If you’re not satisfied, we offer a straightforward refund and return policy.
2. Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- Items must be unused, undamaged, and in their original packaging.
3. Process for Returns
- Contact us at info@firehato.com with your order details.
- We will provide a return authorization and instructions on how to return the product.
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
4. Refunds
- Once the returned item is received and inspected, a refund will be processed to the original payment method.
- Refunds will be issued within 7-10 business days.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a return and provide a full refund or replacement.
6. Exchanges
We do not offer direct exchanges. You may return your product for a refund and place a new order for the correct item.
7. Non-returnable Items
Certain products, such as custom items or sale items, may not be eligible for return. Please refer to the product description for more details.
8. Changes to Refund and Returns Policy
We may update our return and refund policy from time to time. The updated policy will be posted on our website with the effective date.
9. Contact Us
For any questions regarding our return or refund process, please contact us at:
FireHato
8131 Peine Lakes Dr, Wentzville, Missouri
Phone: (636) 887-0041
Email: info@firehato.com
Website: firehato.com