Shipping Policy
Effective Date: December 31, 2024
At FireHato, we aim to deliver your products quickly and safely. Our Shipping Policy outlines the steps, methods, and expectations involved in shipping your purchases.
1. Shipping Destinations We ship within the United States and internationally. Shipping rates will vary depending on the destination and the size of the order.
2. Shipping Methods We offer several shipping options to accommodate different delivery needs:
- Standard Shipping (5-7 business days within the U.S.)
- Expedited Shipping (2-3 business days within the U.S.)
- International Shipping (times vary by destination)
- Free shipping on orders over a certain amount (please check the website for current promotion details)
3. Shipping Costs Shipping costs will be calculated at checkout based on the weight and dimensions of your order, as well as your location. International shipping fees may include customs duties, which are the responsibility of the customer.
4. Processing Time Orders are generally processed and shipped within 1-2 business days. Please note that this may vary during peak seasons or due to unforeseen circumstances. You will receive an email with tracking information once your order is shipped.
5. Order Tracking Once your order is dispatched, we will send you a confirmation email with a tracking number. You can use this to track your shipment and estimate its arrival time. Please note that once an order is handed over to the carrier, FireHato is not responsible for any delays caused by shipping services.
6. Shipping Delays In rare cases, shipments may experience delays due to factors beyond our control, including weather, high demand, or customs processing. We will keep you informed if there are any significant delays with your order. Please contact us for any concerns regarding delayed deliveries.
7. International Orders For international customers, please be aware that shipping times and costs may vary. Additionally, customs duties and taxes may be levied by the destination country. FireHato is not responsible for any delays or additional charges incurred during international shipping.
8. Lost or Damaged Shipments FireHato is not liable for any lost or damaged shipments once they are in the possession of the courier. However, if your order is damaged upon arrival, please contact our customer service team within 48 hours of receiving the package. We will assist you with filing a claim with the carrier or issuing a replacement where applicable.
9. Shipping Address Please ensure that your shipping address is correct at the time of purchase. FireHato is not responsible for packages delivered to an incorrect or incomplete address. If an order is returned to us due to an incorrect address, additional charges may apply to reship the order.
10. Returns and Exchanges If for any reason you are unsatisfied with your purchase, please refer to our Returns & Refunds Policy. We offer a 30-day return window for unused products in their original packaging. For more information, visit our returns page or contact us at info@firehato.com.
Street: 8131 Peine Lakes Dr Wentzville, Missouri
Phone number: (636) 887-0041
Email: info@firehato.com
Website: firehato.com